Contact Us

Contact Us

Thanks for stopping by Tilacompany. Whether you’re still deciding on bathroom accessories, waiting on an order, or need help with something after your purchase, our support team is ready to assist. Reach out to us about anything: orders, shipping, returns, payments, product details, your account, or just a general question.

Get in Touch

Customer Support Hours

Our team is available during the following hours:

  • Monday to Friday: 9:00 AM to 5:00 PM (CET)

  • Live Chat: Available 24/7

Response Time

We typically respond to all inquiries within 24 to 48 hours on business days. If your message comes in outside of business hours, over the weekend, or during a public holiday, we’ll get back to you as soon as possible on the next business day.

Before You Reach Out

If your question is related to an order you’ve already placed, having the following details ready will help us assist you faster:

  • Your order number

  • The email address used at checkout

  • A short summary of your question or concern

Send Us a Message

You’re also welcome to use the contact form available on our website. Fill in the required fields with as much detail as you can, so our team has everything needed to help you right away.

What We Can Help With

Our support team is available for:

  • Order status and shipping updates: We offer free shipping all over the Netherlands (1-2 days handling, 3-4 days transit, for a total delivery time of 4-6 business days).

  • Return and refund requests: We offer free 30-day returns, with refunds processed within 4-6 business days.

  • Payment and checkout questions: We exclusively accept secure payments through Paypal.

  • Questions about a specific bathroom accessory or product

  • Account-related assistance

  • General support and inquiries